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Librarians Managing Technostress


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GENERAL STRATEGIES

"Solutions for reducing technostress ... included calling for help, screaming or yelling, walking away, leisurely talking to someone, and doing somthing non-technical or non-computer related" (Shepherd, 2004, p. 229).

As Katie Clark and Sally Kalin wrote in their 1996 article, “Technostressed Out? How to Cope in the Digital Age”:

A common complaint among library staff is that they are overwhelmed by having too much to do. For many, the feeling of being “a hamster in a cage” increases as the number and speed of microcomputers grows.  Somehow we have set our work rhythms to correspond to the steady, quick pace of the computer.  The faster our machines, the faster our work flows and the higher our expectations for productivity (para. 4).

It is apparent from this and other literature on technostress that the over-riding theme when looking at general or perspective approaches to managing technostress is the reality of accepting that we (a) cannot be experts at everything related to the library profession, and (b) cannot carry out tasks as quickly as our technology does – nor should we attempt to, or be expected to by ourselves, our patrons or our employers.

Clark and Kalin go on to emphasize that, “we must accept that not everyone will be able to maintain the same level of expertise we have come to expect…” (para 19).

It is also important to note that technology is not the villain.  Technology is a tool that we need to manipulate for our own purposes.  Rather, it is the pace of technological change and our struggle to adjust to that pace that can be problematic for people (Goldborough, 2005, para. 6) (Clark & Kalin, para 6).

tiedLarry Rosen, psychology professor and author of Technostress: Coping with Technology @ Work @ Home @ Play (1998) sums up his advice for gaining a healthy perspective on dealing with technostress, reminding his patients that, "You do not have to do it all ... You have to make the right choices.  Just because you can does not mean you should" (as quoted in Goldborough, para. 6).

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