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GENERAL
STRATEGIES
"Solutions
for reducing technostress ... included calling for help, screaming or
yelling, walking away, leisurely talking to someone, and doing somthing
non-technical or non-computer related" (Shepherd, 2004, p. 229).
As
Katie Clark and Sally Kalin wrote in their 1996 article,
“Technostressed Out? How to Cope in the Digital
Age”:
A
common
complaint among library staff is that they are overwhelmed by having
too much
to do. For many, the feeling of being “a hamster in a
cage” increases as the
number and speed of microcomputers grows.
Somehow we have set our work rhythms to
correspond to the steady, quick
pace of the computer. The
faster our
machines, the faster our work flows and the higher our expectations for
productivity (para. 4).
It
is
apparent from this and other literature on technostress that
the
over-riding theme when looking at general or perspective approaches to
managing
technostress is the reality of accepting that we (a) cannot be experts
at
everything related to the library profession, and (b) cannot carry out
tasks as
quickly as our technology does – nor should we attempt to, or
be expected to by
ourselves, our patrons or our employers.
Clark
and Kalin go on to emphasize that, “we must accept that not
everyone will be
able to maintain the same level of expertise we have come to
expect…” (para
19).
It
is
also important to note that technology is not the villain. Technology is a tool that
we need to
manipulate for our own purposes. Rather,
it is the pace of technological change
and our struggle to
adjust to that pace that can be problematic for people (Goldborough,
2005, para. 6) (Clark
& Kalin,
para 6).
Larry
Rosen, psychology professor and author of Technostress: Coping with
Technology @ Work @ Home @ Play (1998) sums up his advice for gaining a
healthy perspective on dealing with technostress, reminding his
patients that, "You do not have to do it all ... You have to make the
right choices. Just because you can does not mean you should"
(as
quoted in Goldborough, para. 6).
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